Platphorm

Engineering Manager

Are you a hands-on engineering leader who thrives on building high-performing teams? Do you get energized by turning product vision into predictable, high-quality delivery? Ready to shape engineering culture at a profitable, growing company where your impact is felt immediately?

Platphorm is looking for an Engineering Manager to own day-to-day engineering leadership across our marketplace and advice products - driving execution, growing the team, and partnering closely with Product to deliver measurable business outcomes.

You will have the opportunity to define how a senior engineering team works, ships, and grows - with all the excitement of a small tech company that is stable and profitable.

Platphorm, LLC builds innovative multi-modal information exchanges and provides a soup-to-nuts system that allows businesses to build scalable, reliable marketplaces where buyers pay sellers for information delivered by voice, chat, video, mail, SMS, or recorded phone message. The marketplaces we've built enable anyone to provide fee-based advice in their area of expertise, at a price of their choosing, and for others to find them and pay for a conversation; this portfolio includes Everclear which provides clients 24/7 access to trusted advisors.

The Opportunity

This hire is part of a deliberate organizational investment: our current engineering leader is moving into another role, and we need a strong engineering manager to take full ownership of execution, team health, and technical operations. The company is investing heavily in product-led growth, conversion optimization, and analytics maturity — you will not be administering a backlog, you will be the engine behind all of it.

The engineering team is supported by dedicated Product, DevOps, QA, and a Scrum master.

What You Will Own

• Engineering execution: Delivery outcomes, technical quality, and team velocity across a Ruby on Rails and React codebase. Work alongside a dedicated Scrum Master who owns sprint ceremonies and process.
• People management: 1:1s, performance feedback, career development, hiring, and retention for 6 FTEs and 3 full-time contractors.
• Technical operations: Production stability, incident response, deployment pipeline health, and coordination with DevOps.
• Process maturity: Improve estimation accuracy, reduce cycle time, strengthen code review and QA handoff processes, and establish clear engineering metrics.
• Cross-functional partnership: Work closely with VP Product and the Product team (2 Senior PMs, 1 UX Designer) to translate priorities into well-scoped, deliverable work.

Key Responsibilities

• Partner with Product to align engineering capacity with business priorities, deliver predictable high-quality output across the Rails/React stack, and provide clear estimates and tradeoff analysis to inform roadmap decisions
• Build a culture of ownership, transparency, and pragmatic problem-solving — consistent with the team's existing values
• Champion the adoption of AI-assisted development tools across the team — evaluate, integrate, and establish best practices for AI coding assistants as part of everyday engineering workflows
• Own production reliability, uptime, and incident response in partnership with DevOps
• Drive ongoing web performance optimization — Core Web Vitals, page load times, and frontend/backend bottleneck identification. This is an active area of investment, not a solved problem.
• Invest in the team through regular 1:1s, clear performance feedback, and active career development

Qualifications

Required

• 5+ years of software engineering experience with at least 2 years in an engineering management or team lead role
• Strong hands-on background with Ruby on Rails and modern JavaScript frameworks (React preferred)
• Experience managing teams of 5–15 engineers, including fully remote and distributed teams
• Track record of delivering software on predictable cadences in a product-driven environment
• Experience managing both full-time employees and contractors as a unified team
• Hands-on experience with AI-assisted development tools (e.g., Copilot, Cursor, Claude Code) and a point of view on how they change engineering workflows
• Clear, direct communication style; comfortable partnering with senior leadership and cross-functional teams and holds direct reports accountable for results

Preferred

• Experience in marketplace, e-commerce, or consumer-facing web platforms
• Familiarity with analytics tooling (GA4, BigQuery) and feature flagging (ConfigCat or similar)
• Experience with observability stacks (Kibana, OpenSearch, ELK, or similar)
• Familiarity with containerized deployment workflows (Docker, Kubernetes, CI/CD)
• Background in organizations navigating growth-stage transitions or evolving product strategy
• Experience with telephony or video platforms (WebRTC, Twilio, or similar)
• Track record of improving web performance (Core Web Vitals, Lighthouse, profiling and resolving frontend/backend bottlenecks)
• Comfort building process in a lean environment where not everything is already defined

Why Join Us

• High-impact role with direct influence on business outcomes — not a cog in a large machine
• Low turnover and a track record of sustainability
• A team that values pragmatism, open-mindedness, and craft
• Genuine work/life balance — we don't burn people out
• Direct access to the CTO and close partnership with VP Product
• Opportunity to shape engineering culture and processes at a pivotal moment for the business
• A team actively embracing AI-assisted development — you'll lead the transition, not pitch it uphill

Benefits include:

• Health, dental, and vision insurance
• 401K matching program with no vesting period
• Flexible Spending Account
• Generous PTO plan and 12 company-paid holidays plus your birthday
• Work-life balance
• Fully remote position with two in-person meetings per year
• Frequent virtual team-building events
• Friendly and diverse coworkers